Privacy policy
This Notice describes how we collect, use and share your personal data for the purpose of operating our business, websites, and managing our relationships with suppliers. It also describes how your personal information is collected, used, and shared when you visit or make a purchase from www.olyrafoods.com (the “Site”).
Olyra is a data controller in respect of personal data which we receive from our clients, employees and suppliers. This means that we are responsible for deciding how we can use your personal data.
PERSONAL INFORMATION WE COLLECT
Personal data is any information that relates to a living person and that identifies you either directly from that information or indirectly, by reference to other information that we have access to.
The personal data that we collect, and how we collect it, depends upon how you interact with us.
The personal data that we collect includes:
Individual details
Name, address, other contact details, e.g. email and phone number.
Financial information
Payment card and bank account details.
Marketing information
Individual details and marketing preferences. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number. We refer to this information as “Order Information”.
Website and communication usage
Details of your visits to our websites and information collected through cookies and other tracking technologies, e.g. your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access, web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
HOW DO WE OBTAIN YOUR PERSONAL DATA?
We collect personal data in the course of our business, e.g.:
When we engage or are proposing to engage the services or purchase products from a supplier
We collect information necessary to administer our relationship with a supplier, e.g. a review of our supplier’s capabilities and qualifications, communicate with our suppliers or proposed suppliers, make payments and recover money owed to us.
When you use our website
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Whenever you contact us or engage us on social media
We retain a copy of your email or other correspondence as a record of your communication with us. This will include occasions when you contact us for a general enquiry, a complaint or to exercise your rights in relation to your personal data.
WHAT DO WE USE YOUR PERSONAL DATA FOR?
We use your personal data in order to:
- Provide our products/fulfill orders placed through the Site
- Provide customer service and respond to your queries
- Send newsletters and other marketing communications
- Conduct data analytics
- Screen our orders for potential risk or fraud
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We share your personal data with third parties to help us use your personal data, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your personal data among our affiliates. Finally, we may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS AND HOW WE SHARE DATA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of the sale or sharing of your data (including for cross-context behavioral advertising)
To exercise these rights, submit a verifiable request via our LINK. We will respond within 45 days.
We share information with service providers (e.g., payment processors, analytics services) only as needed for business operations. These partners are contractually required to use your data only as instructed by us and never for their own purposes. For step-by-step actions (download your data, correct information, or delete your account), visit our LINK for easy self-service tools.
DATA RETENTION
We will retain your personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you; (ii) for the duration of a contract with you; (iii) as required by a legal obligation to which we are subject to; or (iv) as advisable considering our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).
HOW DOES OLYRA SECURE YOUR PERSONAL DATA?
The security of your personal data is important to us and we have implemented reasonable physical, technical and administrative security standards to protect personal data from loss, misuse, alteration or destruction.
Our service providers and agents who process personal data on our behalf are contractually bound to maintain the confidentiality of personal data and may not use the personal data for any unauthorized purpose.
CHANGES
We may update this privacy notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@olyrafoods.com or by regular mail using the details provided below:
Olyra
[Re: Privacy Compliance Officer]
OLYRA FOODS INC, 300 Delaware Ave., Suite 210
Wilmington, Delaware 19801
United States
TEXT MARKETING NOTIFICATIONS
By subscribing to OLYRA FOODS INC text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
